Retail Customer Experience Blueprint
Budget: $30 – $250 AUD
I’m looking for a clear, actionable blueprint that captures the complete retail customer journey and evaluates every touchpoint along the way. The focus is on two core elements I’ve already prioritized—customer journey mapping and detailed touchpoint analysis—so your work should revolve around building those out comprehensively.
What I need from you:
• A visual, step-by-step customer journey map covering awareness through post-purchase.
• A touchpoint audit that highlights friction points, moments of delight, and quick-win improvements.
• Practical recommendations that tie directly to the journey map and audit findings, ready for immediate implementation on the sales floor and in supporting digital channels.
I’m open to additional ideas such as feedback-loop mechanisms if you feel they’ll strengthen the final plan, but the deliverables above are mandatory. Clarity, data-driven insights, and easy-to-follow visuals will be the key acceptance criteria.
What I need from you:
• A visual, step-by-step customer journey map covering awareness through post-purchase.
• A touchpoint audit that highlights friction points, moments of delight, and quick-win improvements.
• Practical recommendations that tie directly to the journey map and audit findings, ready for immediate implementation on the sales floor and in supporting digital channels.
I’m open to additional ideas such as feedback-loop mechanisms if you feel they’ll strengthen the final plan, but the deliverables above are mandatory. Clarity, data-driven insights, and easy-to-follow visuals will be the key acceptance criteria.