Remote Email & Chat Support
Budget: $250 – $750 USD
Customer queries land in our inbox and Messenger channel every day, and I need them handled promptly, professionally and in perfect Portuguese. Your main focus will be front-line atendimento ao cliente: answering email tickets and real-time chat on Messenger (other tools can be added later, but Messenger is where we begin).
Beyond the daily conversations with clients, I will count on you for classic back-office tasks—keeping digital documents organised, updating spreadsheets, controlling basic data sets, drafting simple reports and making sure my mailbox stays tidy. Everything is fully remote, so reliability, clear written communication and respect for deadlines are non-negotiable.
Key deliverables
• Same-day responses to all incoming emails (Mon-Fri)
• Live chat coverage on Messenger during agreed hours, with average response <2 minutes
• Weekly status report summarising recurring issues and customer feedback
• Well-structured digital archive: invoices, contracts and supporting docs filed in the correct folders
• Monthly overview report pulled from our data sheet (nothing fancy—totals, trends, and a short commentary)
If you’re organised, quick to learn new procedures and enjoy helping people solve problems, we’ll work well together. Let me know your typical availability and any relevant CX or admin tools you already master so we can get started right away.
Beyond the daily conversations with clients, I will count on you for classic back-office tasks—keeping digital documents organised, updating spreadsheets, controlling basic data sets, drafting simple reports and making sure my mailbox stays tidy. Everything is fully remote, so reliability, clear written communication and respect for deadlines are non-negotiable.
Key deliverables
• Same-day responses to all incoming emails (Mon-Fri)
• Live chat coverage on Messenger during agreed hours, with average response <2 minutes
• Weekly status report summarising recurring issues and customer feedback
• Well-structured digital archive: invoices, contracts and supporting docs filed in the correct folders
• Monthly overview report pulled from our data sheet (nothing fancy—totals, trends, and a short commentary)
If you’re organised, quick to learn new procedures and enjoy helping people solve problems, we’ll work well together. Let me know your typical availability and any relevant CX or admin tools you already master so we can get started right away.