Mystery Shopping Report Template

Scope of Work

Create a fully editable report template that includes:

1. Cover Page
• Report title
• Restaurant name / branch
• Date of visit
• Mystery shopper name (optional)
• Logo placeholder

2. Visit Summary
• Overall score
• Key strengths
• Key improvement areas
• General comments

3. Mystery Shopping Checklist Sections
Each section should include:
• Rating scale (Yes / No / N/A or 1–5)
• Comments field

Required sections:
• Exterior & Entrance
• Cleanliness & Hygiene
• Staff Appearance & Attitude
• Service Speed & Accuracy
• Product Quality & Presentation
• Menu Knowledge & Upselling
• Order Accuracy
• Dining Area & Restrooms
• Overall Experience

4. Scoring & Evaluation
• Section scores
• Final overall score
• Pass / Needs Improvement / Fail

5. Photos Section
• Space for attaching photos with captions

6. Final Recommendations
• Action points
• Priority level
• Manager follow-up notes

Format Requirements
• Editable Microsoft Word (mandatory)
• Clean, professional layout
• Suitable for printing and PDF export
• English language
• Formal corporate style (restaurant / hospitality industry)

Deliverables
• 1 fully editable Word template
• Simple and reusable for multiple branches

Ideal Freelancer
• Experience in hospitality, F&B, audits, or mystery shopping
• Strong report and document design skills
• Attention to detail and clarity

Budget

Open to proposals (fixed price preferred)