German Speaking Customer Experience Role for E-Commerce Brand
Budget: £5 – £10 GBP
We are a leading group of DTC tech brands in the UK and our mission is to upgrade people’s lifestyles by helping them discover awesome tech and gadgets. Our brands include Gadget Discovery Club, the world’s leading tech club, helping people upgrade their entertainment & lifestyle!
We operate in the UK, US and Canada and are launching into Europe in 2022! We’re now looking for an experienced Customer Experience Executive to join our team to help us deliver an outstanding customer experience to our German customers.
What you’ll be taking ownership of:
- Resolve all customer queries through email, social media and live chat
- Uphold our brand mission and ensure that we are delivering an outstanding customer experience by hitting our key CX response time and satisfaction score targets
- Accurately log all returns and refunds with great data hygiene standards
- Process refunds, cancellations and customer information updates
- Escalating issues in a timely manner to relevant team members
Attributes:
- Fluent in German and business level English (other European languages are a plus)
- Experience in customer support, ideally in the e-commerce sector
- Excellent, warm communication skills and a customer-first attitude
- Able to quickly master relevant software (e.g. Gorgias, Shopify, ReCharge)
- Proficient in Excel/Google Sheets
- Solutions focused and empathetic
Looking forward to hearing from you! :)
We operate in the UK, US and Canada and are launching into Europe in 2022! We’re now looking for an experienced Customer Experience Executive to join our team to help us deliver an outstanding customer experience to our German customers.
What you’ll be taking ownership of:
- Resolve all customer queries through email, social media and live chat
- Uphold our brand mission and ensure that we are delivering an outstanding customer experience by hitting our key CX response time and satisfaction score targets
- Accurately log all returns and refunds with great data hygiene standards
- Process refunds, cancellations and customer information updates
- Escalating issues in a timely manner to relevant team members
Attributes:
- Fluent in German and business level English (other European languages are a plus)
- Experience in customer support, ideally in the e-commerce sector
- Excellent, warm communication skills and a customer-first attitude
- Able to quickly master relevant software (e.g. Gorgias, Shopify, ReCharge)
- Proficient in Excel/Google Sheets
- Solutions focused and empathetic
Looking forward to hearing from you! :)