Email Customer Support
Budget: $15 – $25 USD
I’m looking for a dependable remote agent to handle general customer service exclusively through email. You’ll manage the shared inbox, draft clear and friendly responses, escalate unusual issues when needed, and keep simple daily logs so I can track common questions and response times.
Scope of work
• Monitor the customer service inbox during agreed-upon hours.
• Reply within the tone and guidelines I’ll provide, aiming for first-response resolution whenever possible.
• Flag technical or billing matters that fall outside general service so I can follow up.
• Summarize recurring themes in a brief weekly report to help improve our FAQ.
Everything is done in English, and all tools are browser-based—no special software to install. If this initial engagement goes smoothly, we can discuss expanding coverage or adding phone or live chat support later.
I value clear communication, reliability, and a genuine desire to help customers. If that sounds like you, let’s get started.
Scope of work
• Monitor the customer service inbox during agreed-upon hours.
• Reply within the tone and guidelines I’ll provide, aiming for first-response resolution whenever possible.
• Flag technical or billing matters that fall outside general service so I can follow up.
• Summarize recurring themes in a brief weekly report to help improve our FAQ.
Everything is done in English, and all tools are browser-based—no special software to install. If this initial engagement goes smoothly, we can discuss expanding coverage or adding phone or live chat support later.
I value clear communication, reliability, and a genuine desire to help customers. If that sounds like you, let’s get started.