Digital Marketplace Virtual Assistant
Budget: $30 – $250 USD
I run a small portfolio of digital assets, web applications, and AI-based SaaS tools that are sold directly to individual consumers through a dedicated marketplace dashboard. I’m looking for a detail-minded virtual assistant who can live inside that marketplace each day and keep the customer experience smooth from first question to final file transfer.
Your core routine will revolve around:
• Promptly answering incoming buyer inquiries inside the marketplace message center
• Initiating and confirming transactions, then transferring the purchased assets (download links, license keys, or access credentials) without delay
• Monitoring, responding to, and strategically encouraging reviews so that feedback stays positive and actionable
Because everything happens inside the marketplace interface, comfort with web-based customer portals and basic file delivery tools is essential. Light communication over email or social channels may pop up, but 90 % of the workflow stays in the marketplace environment.
Deliverables I expect:
1. Same-day response to all new tickets and questions
2. Accurate asset transfers logged in the order system
3. Weekly report summarising resolved inquiries, completed transfers, and any review trends I should know about
Clear English, a friendly tone, and an eye for little details (did the buyer pick the right license? is the download link active?) will make you perfect for this role. If you’ve handled digital product hand-offs before, let me know and include a quick example. I’ll share full product docs and a walkthrough of the dashboard once we start.
Your core routine will revolve around:
• Promptly answering incoming buyer inquiries inside the marketplace message center
• Initiating and confirming transactions, then transferring the purchased assets (download links, license keys, or access credentials) without delay
• Monitoring, responding to, and strategically encouraging reviews so that feedback stays positive and actionable
Because everything happens inside the marketplace interface, comfort with web-based customer portals and basic file delivery tools is essential. Light communication over email or social channels may pop up, but 90 % of the workflow stays in the marketplace environment.
Deliverables I expect:
1. Same-day response to all new tickets and questions
2. Accurate asset transfers logged in the order system
3. Weekly report summarising resolved inquiries, completed transfers, and any review trends I should know about
Clear English, a friendly tone, and an eye for little details (did the buyer pick the right license? is the download link active?) will make you perfect for this role. If you’ve handled digital product hand-offs before, let me know and include a quick example. I’ll share full product docs and a walkthrough of the dashboard once we start.