Customer experience report
Budget: $10 – $30 USD
Part 2: Imagine we are an existing FnB client (that has online ordering and brick-and-mortar with table reservations) and you want to present the Customer Experience report for the past month, showing the contact center performance metrics, customer service metrics, sales and operations metrics, along with recommendations to make the customer experience flow better based on the insights and analytics you present.
Part 3: There was a mix-up in some of the reservations and bookings made with one of the FnB clients we manage. Our agents accidentally double-booked 6 tables for the same dinner event happening in 3 days, and the event is already 95% booked (only 2 tables left). How would you manage this?
Part 3: There was a mix-up in some of the reservations and bookings made with one of the FnB clients we manage. Our agents accidentally double-booked 6 tables for the same dinner event happening in 3 days, and the event is already 95% booked (only 2 tables left). How would you manage this?