Customer Service Experience Review
Budget: $2 – $8 USD
I want an objective, detailed look at how my company’s customer service actually feels from the user’s side. Your task is to interact with us through our regular public-facing channels, document each touch-point, and produce a concise report that highlights what we do well and where we miss the mark.
Here’s what I need from you:
• Make several genuine inquiries that a typical customer might raise.
• Record response times, note the tone and professionalism of the agent, and track whether the issue is fully resolved.
• Summarise your findings in a short executive overview, then back them up with call-outs, screenshots or transcript snippets.
• Conclude with clear, actionable recommendations I can hand straight to the support manager.
Please outline how many interactions you plan to run, the tools you’ll use to capture evidence (screen-recording, call logs, etc.), and an estimated turnaround time. I’ll provide any access or reference material you need once we start.
Here’s what I need from you:
• Make several genuine inquiries that a typical customer might raise.
• Record response times, note the tone and professionalism of the agent, and track whether the issue is fully resolved.
• Summarise your findings in a short executive overview, then back them up with call-outs, screenshots or transcript snippets.
• Conclude with clear, actionable recommendations I can hand straight to the support manager.
Please outline how many interactions you plan to run, the tools you’ll use to capture evidence (screen-recording, call logs, etc.), and an estimated turnaround time. I’ll provide any access or reference material you need once we start.