Customer Journey Design for Government Services (please read full project description before you submit your interest)

A government entity requires a redesign of its customers journey to improve the experience for services it offers its citizens

The project scope is:
- Map the 'as-is' of the customer journeys by engaging with stakeholders at the government entity
- Identify the pain points in the journeys by engaging with stakeholders at the government entity
- Improve the journeys (i.e. design the 'to be' journeys) and align with with stakeholders at the government entity to reach a final design

Requirements:
- Prior similar experience
- Ability to engage with senior client members professionally
- Experience in Saudi Arabia is a plus
- Experience in pension programs and services is a plus
- Fluency in English, Arabic is a plus
- Remote work is fine

If interested in this project, please:
- Explain why you are a great fit for the project
- Share examples of customers journeys you mapped an identified pain points in
- Share examples of customers journeys you re-designed
- Provide your daily rate