E-Commerce Customer Support Agent
Budget: ₹750 – ₹1,250 INR
I run a growing online store and need a dependable remote agent to become the friendly voice—and inbox—our shoppers hear when they have a question. Your main focus will be customer service over the phone and through email; live-chat is handled in-house, so you can concentrate on these two channels.
The day-to-day involves answering product inquiries, checking order statuses, processing simple returns or exchanges, and recording each interaction in our help-desk platform (we use Zendesk tied into Shopify). Clear, courteous English and a reassuring phone presence are essential. I’ll provide call-handling guidelines, email templates, and full access to order data; you bring the calm professionalism that turns frustrated buyers into loyal fans.
Because we operate in the e-commerce space, speed matters: average first-response time under one hour for email during your shift, and phone calls picked up within three rings. I’ll start you on a two-week trial (Mon–Fri, 4-hour blocks aligned with U.S. mornings). If the numbers look good—CSAT 90 % or higher and accurate ticket notes—we’ll extend long-term and expand your hours.
Interested? Let me know about your experience with phone-based support for online stores, any familiarity with Shopify or similar platforms, and the timezone you would cover.
The day-to-day involves answering product inquiries, checking order statuses, processing simple returns or exchanges, and recording each interaction in our help-desk platform (we use Zendesk tied into Shopify). Clear, courteous English and a reassuring phone presence are essential. I’ll provide call-handling guidelines, email templates, and full access to order data; you bring the calm professionalism that turns frustrated buyers into loyal fans.
Because we operate in the e-commerce space, speed matters: average first-response time under one hour for email during your shift, and phone calls picked up within three rings. I’ll start you on a two-week trial (Mon–Fri, 4-hour blocks aligned with U.S. mornings). If the numbers look good—CSAT 90 % or higher and accurate ticket notes—we’ll extend long-term and expand your hours.
Interested? Let me know about your experience with phone-based support for online stores, any familiarity with Shopify or similar platforms, and the timezone you would cover.