Bilingual JavaScript Support Engineer
Budget: €30 – €250 EUR
SmartLOCKERS designs and manufactures connected luggage lockers and smart lockers in France for all professionals and entrepreneurs. Our smart lockers allow tens of thousands of people in France and Europe to drop off and/or pick up luggage, keys, packages, laundry, prepared meals, sports equipment, and more, 24/7.
I need a JavaScript-savvy engineer who can jump on the phone with end-users, diagnose technical issues on both desktop and mobile browsers, and walk them through fixes in real time. All calls will be handled in either French or English, so you must be genuinely fluent in both.
The role sits in the GMT+7 time zone (South-East Asia). That overlap is essential because I’m offering 24/7 phone support with our French and south-american teams; you’ll be the friendly, technically sharp voice our customers hear when something goes wrong.
The current application is in production (https://m.smartlockers.io + https://www.smartlockers.io) but we plan to ask you in first place to work with our international team on a new version of those 2 front-end applications including a list of new features. Then you will be perfectly able to provide support on what you created.
Important : This is pure Vanilla Javascript with manipulatio of HTML DOM.
Day-to-day you will:
• Testing the application and implement new features
• Receive incoming Whatsapp calls and messages from our webapp. Those issues can be related to your code or just travellers who need support after missusage of the service.
• Reproduce the issue on your side, using browser dev tools or remote screenshare.
• Guide the user step-by-step toward resolution, or open a concise ticket for the dev team when a bug surfaces.
• Keep brief call notes in English inside our Help Scout queue.
Success for me means that users on desktop and mobile phones leave the call satisfied, the problem is either fixed or clearly documented, and both languages sound equally natural to you.
I personnaly do this job since two years and we observed a clear reduction of supports needs even if the number of shops is increasing. You will be trained to provide support efficiently. A initial training would occure in France among our team.
We want you as a real member of our team. This job is ambitious and rewarding.
Even support is rewarding : We solve issues in a way that final customers would never have expected and they really let us know with warm thanks.
the only drawback of this job is working also during saturday/sunday every two weeks. This is why we hire two freelances.
If you are passionate about user experience and if you want to be a hero, then join our team to write the future !
If you’re already based in, or willing to work standard hours for, GMT+7 and you enjoy combining code knowledge with human problem-solving over the phone, I’d love to hear from you.
I need a JavaScript-savvy engineer who can jump on the phone with end-users, diagnose technical issues on both desktop and mobile browsers, and walk them through fixes in real time. All calls will be handled in either French or English, so you must be genuinely fluent in both.
The role sits in the GMT+7 time zone (South-East Asia). That overlap is essential because I’m offering 24/7 phone support with our French and south-american teams; you’ll be the friendly, technically sharp voice our customers hear when something goes wrong.
The current application is in production (https://m.smartlockers.io + https://www.smartlockers.io) but we plan to ask you in first place to work with our international team on a new version of those 2 front-end applications including a list of new features. Then you will be perfectly able to provide support on what you created.
Important : This is pure Vanilla Javascript with manipulatio of HTML DOM.
Day-to-day you will:
• Testing the application and implement new features
• Receive incoming Whatsapp calls and messages from our webapp. Those issues can be related to your code or just travellers who need support after missusage of the service.
• Reproduce the issue on your side, using browser dev tools or remote screenshare.
• Guide the user step-by-step toward resolution, or open a concise ticket for the dev team when a bug surfaces.
• Keep brief call notes in English inside our Help Scout queue.
Success for me means that users on desktop and mobile phones leave the call satisfied, the problem is either fixed or clearly documented, and both languages sound equally natural to you.
I personnaly do this job since two years and we observed a clear reduction of supports needs even if the number of shops is increasing. You will be trained to provide support efficiently. A initial training would occure in France among our team.
We want you as a real member of our team. This job is ambitious and rewarding.
Even support is rewarding : We solve issues in a way that final customers would never have expected and they really let us know with warm thanks.
the only drawback of this job is working also during saturday/sunday every two weeks. This is why we hire two freelances.
If you are passionate about user experience and if you want to be a hero, then join our team to write the future !
If you’re already based in, or willing to work standard hours for, GMT+7 and you enjoy combining code knowledge with human problem-solving over the phone, I’d love to hear from you.