solution architect

We are currently looking for a CRM Manager who will be responsible for optimizing customer experience, maximize lifetime value, and reduce customer churn. The CRM Manager will ultimately unify our customer retention strategy across our existing methods as well as identify and implement new channels to enhance customer loyalty. Develop and drive the testing to improve every customer touchpoint to drive lifetime value and profit.
Partner with data and analytics to identify leading drivers for retention to build and implement appropriate programs
Forecast, measure, and report on results of retention efforts against identified metrics and opportunities for scale
Collaborate with brand leads to maintain brand voice and messaging
Drive the execution of customer retention efforts as company continues to scale growth, expand channel mix, and drive lifetime value by building habits & loyalty for unique customer segments
Partner with cross-functional leaders to grow the company subscription membership program, drive LTV, and reduce churns/skips
Collaborate with the creative team to develop a deep understanding of what resonates with customers and optimize content/messaging accordingly
Deeply understand the customer, their needs, wants, demands, and desires
Work with cross-functional teams to develop and implement CRM campaigns for existing and new products to meet/exceed KPI goals.
Please apply if you are available for this kind of project. Thanks.