Zoho Desk Round Robin for each Team/Agent
Budget: $30 – $250 USD
Create a round-robin ticket assignment in Zoho Desk.
A ticket comes into the customer service department unassigned to any teams. When the ticket is assigned to a team, it will round-robin distribute each ticket to each member of that team in a round-robin fashion.
https://help.zoho.com/portal/en/community/topic/automation-5-configure-round-robin-without-load-balancing
A ticket comes into the customer service department unassigned to any teams. When the ticket is assigned to a team, it will round-robin distribute each ticket to each member of that team in a round-robin fashion.
https://help.zoho.com/portal/en/community/topic/automation-5-configure-round-robin-without-load-balancing