Zoho CRM Customization for Sales Automation

I'm seeking a Zoho CRM expert to customize the platform for my small business, focusing on automating sales and deal tracking.

Key Requirements:
- Customize the CRM pipeline to include: Initial Contact, Follow-Up, Closed-Won stages.
- Automate sales processes and deal tracking

Ideal Skills and Experience:
- Proven experience in customizing Zoho CRM
- Strong understanding of sales processes
- Ability to deliver a user-friendly setup tailored for small businesses

Please share relevant experience and past work similar to this project.