Zendesk Setup & Configuration Assistance
Budget: $5,000 – $10,000 USD
I'm looking for an experienced Zendesk administrator to assist in setting up and configuring my Zendesk system. This includes:
- Setting up the ticketing system, knowledge base, and live chat features
- Configuring metrics tracking for agent performance, customer satisfaction, and ticket resolution time
Ideal candidates will have strong expertise in Zendesk, particularly in setup and configuration. Prior experience with tracking and analyzing customer service metrics is a plus. Excellent problem-solving skills and attention to detail are essential.
We currently use Zendesk but as the department's new senior manager, I need to be brought up to speed on everything it can do without waiting months for me to go through every learning path for the product. Looking for 6 months contract to start, possibly longer.
- Setting up the ticketing system, knowledge base, and live chat features
- Configuring metrics tracking for agent performance, customer satisfaction, and ticket resolution time
Ideal candidates will have strong expertise in Zendesk, particularly in setup and configuration. Prior experience with tracking and analyzing customer service metrics is a plus. Excellent problem-solving skills and attention to detail are essential.
We currently use Zendesk but as the department's new senior manager, I need to be brought up to speed on everything it can do without waiting months for me to go through every learning path for the product. Looking for 6 months contract to start, possibly longer.