WhatsApp & Instagram Chat Support

I need someone who can slip straight into our existing WhatsApp Business and Instagram Direct inboxes and keep every customer feeling heard, understood, and helped. Most messages centre on three things—product questions, order-status checks, and the occasional general service query—so you’ll be switching between clarifying features, tracking parcels, and smoothing over any issues that pop up.

The tone I expect is consistently professional: concise, polite, and never casual, even when a customer’s own wording is. Fast turnaround is critical; I aim for replies inside a few minutes during business hours, so you’ll need the discipline to monitor chats closely or work with notifications enabled.

What you’ll deliver
• Real-time replies on WhatsApp Business and Instagram Direct during the agreed shift window
• Clear, well-structured answers that align with our existing FAQ and policy documents
• Accurate tagging or logging of conversations in our CRM so the rest of the team can pick up any follow-up actions without digging for context

I will provide onboarding notes, response templates, and access to order-lookup tools. Once you’re comfortable, I’ll count on you to refine canned replies, flag recurring issues, and suggest improvements to our process so we keep raising the bar on service quality.