Wati Integration for Whatsapp CRM for Ticket System
Budget: ₹12,500 – ₹37,500 INR
1. New ticket system to be generated , so which tables and forms are needed show those list (We can use same Chat architecture )
2. Whatsapp message is received on registered number, through direct API
3. This message is read on server, and saved in Database
4. Same message will be visible to user/agent on screen immediately (Which phone number, issue, date and time)
5. This user will revert to message/chat (and it will be stored in DB)-Non template based, and it will be sent to user on his whatsapp number
6. Following will be flow of messages
1. First time message is received from a number, it will check if this user already has some pending ticket
1. If yes- ask -Do you want to check about existing ticket (show detail of that ticket) and then if user says something, then show full flow from server to whatsapp number, elaborate this floe
2. If no- check in DB, where this number is associated with, and then ask user for (Lock Open, Repair, Vehicle Status or other), and then ask user to enter Full Vehicle number and Driver number and location and availability date and time, and short comment, it will be saved in DB and shown to agent
3. Agent will revert back to client
4. If no reply in 5/10 minutes, messages are highlighted to senior
5. Any other process we can think of??? (Share complete detail) dont code, just discuss
All above can be done using Wati or directly with whatsapp integration.
2. Whatsapp message is received on registered number, through direct API
3. This message is read on server, and saved in Database
4. Same message will be visible to user/agent on screen immediately (Which phone number, issue, date and time)
5. This user will revert to message/chat (and it will be stored in DB)-Non template based, and it will be sent to user on his whatsapp number
6. Following will be flow of messages
1. First time message is received from a number, it will check if this user already has some pending ticket
1. If yes- ask -Do you want to check about existing ticket (show detail of that ticket) and then if user says something, then show full flow from server to whatsapp number, elaborate this floe
2. If no- check in DB, where this number is associated with, and then ask user for (Lock Open, Repair, Vehicle Status or other), and then ask user to enter Full Vehicle number and Driver number and location and availability date and time, and short comment, it will be saved in DB and shown to agent
3. Agent will revert back to client
4. If no reply in 5/10 minutes, messages are highlighted to senior
5. Any other process we can think of??? (Share complete detail) dont code, just discuss
All above can be done using Wati or directly with whatsapp integration.