Professional WhatsApp Chat Support

I need a dependable chat-support specialist to manage my main WhatsApp line during regular business hours. The bulk of incoming messages are straightforward customer questions, so speed, accuracy, and a consistently friendly tone are critical.

You’ll log in to WhatsApp Web (or your preferred desktop tool) when our day starts, stay available until close, and respond to every inquiry within minutes using the answer guidelines and brand voice I provide. Messages you cannot resolve on the spot must be tagged and escalated for my review.

Deliverables
• Real-time, polite replies to all customer questions on WhatsApp during agreed hours
• A concise daily log in Google Sheets that lists volume, common topics, and any follow-ups
• Clear escalation notes for any issue outside your scope

Success criteria are simple: fast first-response times, accurate information, and positive customer feedback. Familiarity with CRM add-ons such as Zendesk or Freshdesk is a plus, but not required.

Tell me about your past live-chat experience and quote your preferred hourly or weekly rate so we can set a fair agreement and get started quickly.