UK Phone Call Virtual Assistant
Budget: £10 – £15 GBP
I need someone who can jump in immediately and become the friendly voice of my UK-based business. Your day will revolve around handling both inbound and outbound calls, making sure every customer feels heard and helped. Typical conversations include answering product questions, taking or chasing up orders, and slotting appointments straight into our online calendar so my diary is always up to date.
Because order processing is also part of the role, you’ll log each sale or change directly in our system while you are still on the line, confirming details back to the caller for accuracy. When you aren’t on a call, you’ll return missed-call messages and follow up with customers who asked for a call-back, ensuring nothing slips through the cracks.
I work on UK business hours, so reliable availability during that window is essential. Clear, neutral English, a calm phone manner and a quiet workspace are must-haves. Familiarity with basic CRM or e-commerce dashboards will help you get up to speed fast; if you’ve used tools like HubSpot, Zendesk, Calendly or similar, let me know.
Deliverables I will use to sign off the project:
• Live call coverage during agreed UK hours starting this week
• Daily call log with customer name, time, action taken and any follow-ups required
• Orders and appointments accurately recorded in the designated systems by close of business
If you are ready to start ASAP and can keep customers smiling from the very first “hello,” I’d love to hear how you can help.
Because order processing is also part of the role, you’ll log each sale or change directly in our system while you are still on the line, confirming details back to the caller for accuracy. When you aren’t on a call, you’ll return missed-call messages and follow up with customers who asked for a call-back, ensuring nothing slips through the cracks.
I work on UK business hours, so reliable availability during that window is essential. Clear, neutral English, a calm phone manner and a quiet workspace are must-haves. Familiarity with basic CRM or e-commerce dashboards will help you get up to speed fast; if you’ve used tools like HubSpot, Zendesk, Calendly or similar, let me know.
Deliverables I will use to sign off the project:
• Live call coverage during agreed UK hours starting this week
• Daily call log with customer name, time, action taken and any follow-ups required
• Orders and appointments accurately recorded in the designated systems by close of business
If you are ready to start ASAP and can keep customers smiling from the very first “hello,” I’d love to hear how you can help.