Inbound Support Virtual Assistant

I’m looking for a reliable virtual assistant who can take over my daily inbound phone support and keep my calendar running smoothly. All calls that come through must be answered promptly, questions resolved or escalated when necessary, and every new appointment placed directly into my calendar so nothing slips through the cracks.

You’ll be the first voice our customers hear, so a warm, confident phone manner and clear spoken English are essential. Most inquiries are straightforward—checking order status, confirming service availability, or rescheduling an existing booking—but you should feel comfortable digging for the right information in our CRM while you have the caller on the line.

For scheduling, you’ll receive real-time access to my Google Calendar and a simple set of rules on slot availability and buffer times. Every booked slot needs a confirmation email sent automatically from our shared inbox.

Deliverables I’ll review weekly:
• Call log with resolution notes and any follow-up actions
• Updated calendar reflecting all new, changed, or cancelled appointments
• Summary of recurring questions or issues that might need a scripted response

If you already have experience using tools such as Zendesk, Freshdesk, RingCentral, or similar VoIP/CRM platforms, that will help you get up to speed quickly, though I’m happy to walk you through our specific setup.

Consistency, empathy, and attention to detail are far more important than high call volume expertise. If you can keep customers satisfied and my schedule tidy, we’ll be a great fit.