HVAC Scheduling & Email Coordinator

I need an organised, tech–savvy helper to keep our residential HVAC maintenance calendar full. Each day you’ll log in to our ST CRM, text customers who are due for service, guide them toward an appointment that fits their schedule, then convert that conversation into a booked job inside the same platform.

Once the day’s bookings are handled, I’ll also hand you short email copy or bullet-point ideas: you’ll turn those into a clear, friendly message, import the latest customer list, and queue the blast through our email tool. Accuracy matters here because one wrong merge field can send the wrong tune-up date to hundreds of people.

You’ll thrive in this role if you already feel comfortable juggling SMS outreach, a custom CRM workflow, and light copywriting without constant supervision. Clear written English, follow-through, and time-stamped updates are essential; the phone never rings if the texts and emails do their job.

Deliverables I expect:
• Same-day texting outreach with booked jobs logged in ST CRM
• Clean, proofread email drafts ready for blast and lists correctly imported
• End-of-shift note summarising numbers contacted, jobs booked, and any issues that need my attention

If you can start this week and have a track record with scheduling and booking inside a CRM, let me know your availability and favourite CRM shortcut so I can see how you think.