Expert NDIS Onboarding Coordinator
Budget: $8 – $15 AUD
I run a growing NDIS-registered organisation and need an experienced pair of hands to take every new participant from first enquiry through to a live service agreement. Your day will start with client intakes and assessments, confirming eligibility, gathering documentation, and entering details directly into the NDIS provider portal. From there you will manage the entire onboarding process—drafting service bookings, arranging signatures, scheduling initial supports, and making sure each step complies with NDIS standards.
Prompt, clear communication is essential because you will also be coordinating with support coordinators, allied-health professionals, plan managers and our in-house team to lock in services quickly and accurately. Every interaction is logged in our CRM, and weekly summaries are produced in Microsoft Word and Excel to track KPIs and identify any roadblocks.
Deliverables
• Completed intake & assessment files for each new participant
• Service bookings entered and approved in the NDIS provider portal
• All touchpoints and documents recorded in the CRM in real time
• Weekly onboarding status report (Word/Excel) highlighting progress and issues
To excel in this role you already understand NDIS processes end-to-end, have solid client-management instincts, and can juggle administrative details without letting anything slip. Proficiency with the provider portal, mainstream CRM software, and the full Microsoft Office Suite is mandatory; if you have HubSpot or Salesforce experience that’s a plus.
If you can consistently bring new participants to “ready to receive service” status within agreed timeframes while keeping stakeholders informed and satisfied, I’d love to work together.
Prompt, clear communication is essential because you will also be coordinating with support coordinators, allied-health professionals, plan managers and our in-house team to lock in services quickly and accurately. Every interaction is logged in our CRM, and weekly summaries are produced in Microsoft Word and Excel to track KPIs and identify any roadblocks.
Deliverables
• Completed intake & assessment files for each new participant
• Service bookings entered and approved in the NDIS provider portal
• All touchpoints and documents recorded in the CRM in real time
• Weekly onboarding status report (Word/Excel) highlighting progress and issues
To excel in this role you already understand NDIS processes end-to-end, have solid client-management instincts, and can juggle administrative details without letting anything slip. Proficiency with the provider portal, mainstream CRM software, and the full Microsoft Office Suite is mandatory; if you have HubSpot or Salesforce experience that’s a plus.
If you can consistently bring new participants to “ready to receive service” status within agreed timeframes while keeping stakeholders informed and satisfied, I’d love to work together.