Customize SuitCRM for Call Center

I need SuitCRM customized for our blended call center.

Key requirements:
- Customize SuitCRM to function as a call center CRM
- Integrate telephony system for inbound call handling

Ideal skills and experience:
- Expertise in SuitCRM customization
- Experience with call center operations
- Familiarity with telephony system integration

Payment will be made upon project completion. Interested freelancers, please DM me.