Customer Support Outreach to New Leads

I have a fresh list of new leads that need to feel supported from the very first touch. The task is straightforward: reach out through a well-structured email sequence, follow up with friendly calls, and make sure every prospect receives clear product / service details alongside a concise introduction to our company.

Here is what the engagement covers:
• Write one evergreen email template plus two brief follow-up messages that highlight who we are and how our solution helps.
• Place initial calls (and one follow-up where needed) using a script that mirrors the email tone, answers common questions, and keeps the conversation support-focused rather than sales-heavy.
• Track each interaction in the shared CRM so I can see opens, replies, call outcomes, and next steps.
• Provide a short end-of-week report summarising sent emails, completed calls, and any warm opportunities uncovered.

Acceptance criteria
– All emails sent without hard-bounces and personalised with the prospect’s name and company.
– At least one live conversation or voicemail left per lead on the call list.
– CRM notes updated within 24 h of every touch.
– Final report delivered in CSV or Google Sheet.

You are welcome to use your preferred mail sender, VoIP softphone, and CRM plug-ins as long as they merge seamlessly with our existing HubSpot workspace. Friendly, clear English and prompt follow-through are essential; time-zone overlap with GMT+1 is a bonus.