Customer Information Entry & Inquiries

I’m looking for a part-time assistant who can keep our customer data spotless while also jumping in to answer routine questions that arrive through email and our ticket desk. The work is firmly data-entry focused: every new lead, purchase, or support touchpoint needs to be logged accurately inside our cloud-based CRM. At the same time, you’ll handle the first-line customer inquiries—confirming order status, updating contact details, or directing more complex issues to me when needed.

Typical tools you’ll touch include Google Sheets, Excel, and a CRM such as HubSpot or Zoho; if you already know keyboard shortcuts and basic lookup formulas, you’ll feel right at home. Clear, polite written English is essential because customers will see your replies.

Deliverables I expect
• Daily CRM updates reflecting the latest customer information
• A tidy inbox or ticket queue at the end of each shift, with all routine questions answered and any escalations flagged clearly
• A brief summary at week’s end listing volume handled and any recurring issues you spotted

I’m flexible on hours as long as we overlap a few each day (Monday–Friday) so questions don’t sit unanswered. Let me know your experience with customer-facing data entry, which CRM you’re most comfortable in, and the hours you can consistently commit.