Consumer Goods Phone Support Adviser
Budget: ₹750 – ₹1,250 INR
I need an experienced adviser who feels completely at home on the phone, because the role is 100 % voice-based. You’ll be the first and last touchpoint for our consumer-goods customers, fielding inbound queries and making outbound follow-ups whenever a case needs an extra push toward resolution or a courtesy check-in.
Here’s what the day-to-day looks like: you’ll log into our cloud PBX and CRM (we use Zendesk + Aircall), greet callers, capture the issue in real time, walk them through basic troubleshooting or product-use advice, and close the ticket with clear notes so the rest of the team can see exactly what happened. For outbound calls, you’ll reach out on missed contacts, delivery-status updates, or proactive satisfaction surveys. All conversations must be documented inside the CRM before the line is cleared.
Success for me is simple:
• Average call response under 30 seconds
• Ticket notes are complete and easy for any teammate to understand
• Follow-up calls go out within the same business day
If you already have a quiet workspace, a USB headset, and experience handling both inbound and outbound consumer-goods calls, you’ll ramp up fast. Let me know about the phone systems you’ve used and any KPIs you’ve hit before, and we can get started.
Here’s what the day-to-day looks like: you’ll log into our cloud PBX and CRM (we use Zendesk + Aircall), greet callers, capture the issue in real time, walk them through basic troubleshooting or product-use advice, and close the ticket with clear notes so the rest of the team can see exactly what happened. For outbound calls, you’ll reach out on missed contacts, delivery-status updates, or proactive satisfaction surveys. All conversations must be documented inside the CRM before the line is cleared.
Success for me is simple:
• Average call response under 30 seconds
• Ticket notes are complete and easy for any teammate to understand
• Follow-up calls go out within the same business day
If you already have a quiet workspace, a USB headset, and experience handling both inbound and outbound consumer-goods calls, you’ll ramp up fast. Let me know about the phone systems you’ve used and any KPIs you’ve hit before, and we can get started.