Bilingual VA for Field Service Business

Bilingual Virtual Assistant (Mexico/LatAm preferred) – 25 hrs/week ongoing role
For my small US-based IT field services business (Rainbow Tech).
Responsibilities (approx. weekly hours based on current low volume):

Job Searching / Lead Intake (6–8 hrs): Monitor Field Nation, WorkMarket, Indeed, email leads. Filter by location/skills/pay. Flag opportunities in shared spreadsheet/CRM. Draft bids for approval. Track pipeline. Proactively hunt 5–10 short-duration filler projects (1–4 hrs) each month for the last (dead) week of the month – focus on quick installs (POS/printers), troubleshooting, repairs, preventive maintenance to fill tech downtime.
Ticket Closing & Documentation (3–6 hrs): Review completed tickets. Verify notes/time/photos. Close tickets, add standardized notes/tags. Escalate issues.
Invoicing & Follow-Ups (2–3 hrs): Create/send invoices from closed tickets. Attach docs. Track unpaid. Send reminder emails (templates). Flag overdue for review (no pricing/tax changes).
Scheduling with Techs (3–5 hrs): Assign techs per rules (region/distance/certs). Confirm via text/email/Teams. Update calendar/tickets. Send reminders. Escalate problems.
Email & Inbox Management (3–5 hrs): Triage shared inbox, flag priorities, draft routine replies, handle basic inquiries (templates), escalate complex.
Data Entry & Record Keeping (2–4 hrs): Update CRM/spreadsheets (jobs/clients/mileage). Organize files in Google Drive. Export reports.
Client & Tech Communication Support (3–4 hrs): Send post-job follow-ups. Log communications. Prepare weekly summary report (leads/jobs/tickets/invoices/issues).

Total: ~20–30 hrs/week (target 25 hrs flexible, US business hours overlap).
Required:

Fluent English (bilingual Spanish/English strongly preferred)
1+ year VA/admin experience
Proactive, detail-oriented, reliable
Comfortable with Google Workspace, email (Office 365 shared inbox), ticketing system, accounting software (QuickBooks or Zoho Books – limited access)
Experience with Field Nation/WorkMarket a big plus

Strict rules: Limited tool access only. No pricing changes, payments, bank access, or final decisions without explicit approval. NDA required. Immediate escalation on issues. Weekly time-tracked reports required (e.g., Toggl or Google Sheet).