Bilingual Turkish Live Chat Support -- 2
Budget: $10 – $30 USD
Our online travel and hospitality platform serves guests from Turkey and abroad around the clock, and daily questions pour into our live-chat window about bookings, flight changes, hotel amenities, and last-minute itinerary tweaks. I need those chats handled smoothly in both Turkish and English, so customers get quick, friendly answers without ever feeling a language gap.
Here’s what the role entails:
• Reply to incoming live-chat messages in real time, maintaining our brand’s warm, helpful tone.
• Switch seamlessly between Turkish and English depending on the visitor’s preference.
• Document each conversation in our CRM so my team can see history at a glance.
• Escalate only the cases that truly require management approval—everything else should be solved on the spot.
A solid background in travel or hospitality support will help you understand fare rules, rebooking policies, and hotel terminology right away. Familiarity with any standard live-chat platform (Zendesk Chat, Intercom, or similar) is welcome; we use a browser-based tool with canned responses you can adapt.
Success is simple: first-response time under two minutes, CSAT above 90 %, and clear, concise notes after every chat. If that sounds straightforward, let’s keep travelers smiling together.
Here’s what the role entails:
• Reply to incoming live-chat messages in real time, maintaining our brand’s warm, helpful tone.
• Switch seamlessly between Turkish and English depending on the visitor’s preference.
• Document each conversation in our CRM so my team can see history at a glance.
• Escalate only the cases that truly require management approval—everything else should be solved on the spot.
A solid background in travel or hospitality support will help you understand fare rules, rebooking policies, and hotel terminology right away. Familiarity with any standard live-chat platform (Zendesk Chat, Intercom, or similar) is welcome; we use a browser-based tool with canned responses you can adapt.
Success is simple: first-response time under two minutes, CSAT above 90 %, and clear, concise notes after every chat. If that sounds straightforward, let’s keep travelers smiling together.