Bilingual Customer Support Agent

I'm seeking a bilingual (Spanish and English) support agent to handle client inquiries and escalate issues as needed.

Key Responsibilities:
- Respond to support requests via WhatsApp, internal chat, and email
- Guide users through system modules and navigation
- Perform basic debugging and identify user-side vs. platform issues
- Escalate unresolved cases through structured tickets
- Maintain clear communication and follow support protocols
- Provide continuous case follow-up

Key Skills:
- Experience with CRM, ERP, or SaaS platforms (preferably Salesforce, SAP, or Zendesk)
- Clear language expression
- Patience and empathy
- Problem-solving ability