Multi-Skilled Virtual Assistant for Health and Beauty Brand – Content, Customer Service, & Growth Focus

About Us:

We're a passionate, close-knit California-based health and beauty company seeking an incredible new team member to grow with us. We're all about reinventing ourselves, finding better solutions, and delivering amazing experiences to our customers. Our team thrives on passion, honesty, caring, innovation, and commitment.

The Role:

You're not just a task-completer – you're a problem-solver and innovator! You'll wear multiple hats to support our growth, learning new things quickly and bringing creative solutions to the table. This is a fantastic opportunity for someone proactive, eager to take ownership, and make a major impact.

Key Responsibilities:

Content Creation:
Become our product knowledge expert, researching and defining benefits, ingredients, trends, etc.
Craft compelling product descriptions, website copy, email campaigns, and social posts
Develop a robust, informative blog strategy with engaging articles (experience building similar blog sections a huge plus!)
Customer Service Excellence:
Provide top-notch support across platforms (Shopify, Amazon, Zendesk/Gorgias/Freshdesk, Live Chat, Social Media)
Build relationships with customers, resolving issues creatively and proactively
Master upselling techniques to increase order value
Growth Mindset
Proactively spot opportunities to improve processes and customer experience
Collaborate with the team to find innovative solutions
Nice to Haves:
Influencer marketing experience
Sales background
B2B knowledge
You Are:

Problem-Solver: You tackle challenges with resourcefulness and a can-do attitude
Adaptable: You're a quick learner, comfortable juggling tasks, and excited about wearing multiple hats.
Experienced: 3+ years of customer service, ideally with skincare/wellness brands
Multi-Talented: Excellent writing and editing, comfortable with various software
Detail-Oriented: Thorough with strong time management
Proactive: You spot opportunities, take initiative, and communicate clearly
Passionate: About delivering great experiences and helping our brand shine!
Requirements:

Availability during US hours (PST)
Proficient with Google Tools and social media
In your cover letter: Rate your skills with Shopify, Amazon Seller Central, Helpdesk tools, Live Chat, and ClickUp (1-5, with 5 being expert)
How to Apply (Important!)

Cover Letter:
Begin with: "I am ready!"
Share a short example of a time you solved a challenging problem creatively.
Video Intro (Max 60 sec): Something unique to stand out (not in cover letter)
Work samples (If applicable): Links to content, social media work