Hiring a Virtual Assistant for a Fast Growing Company!
Budget: $2 – $8 CAD
We’re seeking for a virtual assistant to work 4-5 hours a day (hours may increase as workload increases) doing various customer service, website management, bookkeeping, copywriting and social media marketing tasks. You'll be part of a fast growing online business that specializes in smart home products! If you love up and coming technology, this role is perfect for you! .
CUSTOMER SERVICE
- Answering phone calls, e-mails, chat in a professional, courteous and timely manner
- Processing returns by creating RMA ticket, tracking status of return and refunding payment when return is complete
- Troubleshooting basic technical problems for customers
ORDER FULFILLMENT
- Uploading daily inventory file onto inventory management system
- Input tracking information into order management system
- Overseeing order fulfillment and resolving any occurring issues
- Follow-up with vendor on status of outstanding orders
BOOKKEEPING
- Perform basic bookkeeping tasks (i.e. record transactions, reconcile accounts)
MARKETING
- Implement, manage and oversee social media content
COPYWRITING
- Researching product features and writing compelling product descriptions that drive and convert into sales
- Investigating information and creating value-added content per suggested blog postings
SEO
- Implementing backlinks strategy to help increase website authority
- Improving relevant keywords in webpages and product descriptions to optimize for SEO
SKILLS & EXPERIENCE
- 2-3 Years experience working as Virtual Assistant/Customer Service Representative with experience answering phone calls, chats, and e-mails in a professional manner
- Professional Level English (Spoken, Written)
- Self-directed and ability to manage own time
- Experience copywriting value-added original content that is professional and compelling to read
- Optimizing SEO through improving relevant keywords in pages, descriptions and backlinks
- Comfortable using different CMS and Inventory Management systems
- Understand basic bookkeeping (preferably proficient in QuickBooks)
- Interest in technology, specifically Smart Home products
CUSTOMER SERVICE
- Answering phone calls, e-mails, chat in a professional, courteous and timely manner
- Processing returns by creating RMA ticket, tracking status of return and refunding payment when return is complete
- Troubleshooting basic technical problems for customers
ORDER FULFILLMENT
- Uploading daily inventory file onto inventory management system
- Input tracking information into order management system
- Overseeing order fulfillment and resolving any occurring issues
- Follow-up with vendor on status of outstanding orders
BOOKKEEPING
- Perform basic bookkeeping tasks (i.e. record transactions, reconcile accounts)
MARKETING
- Implement, manage and oversee social media content
COPYWRITING
- Researching product features and writing compelling product descriptions that drive and convert into sales
- Investigating information and creating value-added content per suggested blog postings
SEO
- Implementing backlinks strategy to help increase website authority
- Improving relevant keywords in webpages and product descriptions to optimize for SEO
SKILLS & EXPERIENCE
- 2-3 Years experience working as Virtual Assistant/Customer Service Representative with experience answering phone calls, chats, and e-mails in a professional manner
- Professional Level English (Spoken, Written)
- Self-directed and ability to manage own time
- Experience copywriting value-added original content that is professional and compelling to read
- Optimizing SEO through improving relevant keywords in pages, descriptions and backlinks
- Comfortable using different CMS and Inventory Management systems
- Understand basic bookkeeping (preferably proficient in QuickBooks)
- Interest in technology, specifically Smart Home products
Related categories:
Copywriting
Order Processing
Social Media Marketing
Customer Service
Bookkeeping