Email Technical Support VA Needed

My Windows-based customers regularly write in with straightforward “how-to” and setup questions, and the queue is starting to pile up. I’d like to hand day-to-day email replies to an organised, tech-savvy virtual assistant who can step in quickly and keep response times short.

Your main task will be delivering clear, friendly answers to basic technical support requests—password resets, installation guidance, simple troubleshooting—while logging each interaction in our help-desk tool. Whenever a question falls outside the established playbook you’ll flag it for me, but otherwise you’ll fully close the ticket so the customer never feels a hand-off.

Because virtually all of my users are on Windows, familiarity with its latest versions and common issues is important. You’ll be working almost entirely by email, so concise writing and flawless grammar are a must, along with a patient, reassuring tone.

Deliverables:
• Inbox monitored at least twice a day (Mon–Fri)
• Same-day resolution for routine queries
• Weekly report summarising ticket volume, recurring issues, and suggested improvements

If you’ve handled similar product-support queues before and can start within the next few days, let’s talk.