Customer Success Comp plan and study
Budget: $30 – $250 USD
I am in search of someone who can help me put together a comp plan and KPIs for a customer success team that I am responsible for. Mostly it will measure metrics like reducing churn, up selling new products and services to customers, increasing transaction fee rate, etc- all information I have but I want an expert help me define it more clearly. Also involved is customer segmentation- tiered customers we will be supporting and other metrics as well involved. I’ll explain more detail if interested. Thank you