WhatsApp Customer Chat Support
Budget: $15 – $25 USD
I need a dependable freelancer to take over day-to-day customer service on our WhatsApp Business account. Your only focus will be replying to incoming messages: greeting each user, answering product questions, checking simple order statuses from the dashboard I’ll share, and noting anything that needs escalation.
All replies must go out within minutes during the agreed-upon shift window, written in clear, friendly Bahasa Indonesia. I’ll provide a brief FAQ and canned responses; you’re free to adapt the tone so it feels personal, not scripted. When an issue falls outside the FAQ, tag me so I can step in.
Deliverables
• Real-time chat coverage on WhatsApp during the scheduled hours
• Daily summary of conversations and any unresolved cases
If you’re already comfortable with WhatsApp Business tools and customer-first wording, this should be straightforward.
All replies must go out within minutes during the agreed-upon shift window, written in clear, friendly Bahasa Indonesia. I’ll provide a brief FAQ and canned responses; you’re free to adapt the tone so it feels personal, not scripted. When an issue falls outside the FAQ, tag me so I can step in.
Deliverables
• Real-time chat coverage on WhatsApp during the scheduled hours
• Daily summary of conversations and any unresolved cases
If you’re already comfortable with WhatsApp Business tools and customer-first wording, this should be straightforward.