Spanish Client Affairs & Compliance Support Consultant (Remote)
Budget: €12 – €18 EUR
About Us:
We are a fast-growing digital financial services company operating in the Spanish market, specializing in short-term online lending products. As our business expands, we are looking to strengthen our support in client communication and compliance documentation handling.
Job Description:
We are seeking a part-time consultant with a background in financial services and familiarity with regulatory processes, to assist in the following areas:
Drafting professional responses to customer inquiries regarding service terms, fees, and account concerns
Assisting with dispute handling and resolution for customer claims
Supporting the preparation of internal compliance templates and customer-facing materials
Coordinating with internal teams on client-related special cases
Liaising with third parties when needed for case reviews
Ideal Candidate:
Experience in consumer finance, fintech, or lending services is highly preferred
Background in legal support, customer affairs, or compliance roles
Excellent writing skills, able to prepare formal, structured communications (primarily in Spanish; English is a plus)
Detail-oriented and capable of working independently in a remote setup
Familiar with Spanish financial regulations and consumer communication standards is a strong advantage
Work Arrangement & Compensation:
Hourly rate or project-based compensation, to be discussed
Flexible working hours, suitable for freelancers or professionals with existing commitments
Potential for long-term collaboration depending on performance
We are a fast-growing digital financial services company operating in the Spanish market, specializing in short-term online lending products. As our business expands, we are looking to strengthen our support in client communication and compliance documentation handling.
Job Description:
We are seeking a part-time consultant with a background in financial services and familiarity with regulatory processes, to assist in the following areas:
Drafting professional responses to customer inquiries regarding service terms, fees, and account concerns
Assisting with dispute handling and resolution for customer claims
Supporting the preparation of internal compliance templates and customer-facing materials
Coordinating with internal teams on client-related special cases
Liaising with third parties when needed for case reviews
Ideal Candidate:
Experience in consumer finance, fintech, or lending services is highly preferred
Background in legal support, customer affairs, or compliance roles
Excellent writing skills, able to prepare formal, structured communications (primarily in Spanish; English is a plus)
Detail-oriented and capable of working independently in a remote setup
Familiar with Spanish financial regulations and consumer communication standards is a strong advantage
Work Arrangement & Compensation:
Hourly rate or project-based compensation, to be discussed
Flexible working hours, suitable for freelancers or professionals with existing commitments
Potential for long-term collaboration depending on performance