Project Management & Email Specialist

I need a versatile professional who can keep my projects on track and my communications sharp. Day-to-day you’ll take ownership of task scheduling, resource allocation, and progress tracking, translating every milestone into clear, measurable dashboards that the team can follow at a glance.

Alongside the operational work, you’ll draft polished emails across three fronts: customer-service replies that resolve issues with empathy, concise internal updates that keep our remote team aligned, and upbeat marketing messages that nurture leads without sounding salesy. I’ll provide brand voice guidelines and any past examples; you’ll refine the wording, structure the flows, and queue everything for approval.

A practical customer-service guide is also in scope. Think of it as a living playbook that captures tone, standard responses, escalation paths, and tips for turning complaints into loyalty. I’ll outline the core sections—your job is to organize the content, write the copy, and suggest a simple format we can update easily.

Key deliverables:
• A project schedule with resource assignments and weekly progress reports
• A lightweight tracking dashboard (Excel, Google Sheets, or your preferred tool)
• Three email packs: customer service, internal updates, marketing sequences
• A ready-to-use customer-service guide/playbook in Google Docs or Notion

If you’re comfortable acting as a small-team lead, driving accountability while polishing our written voice, I’d love to hear how you’d approach the first 30 days and which project-management or email platforms you favour.