FAQ & Email Content Expert for E-commerce
Budget: $8 – $15 USD
I’m seeking a skilled content writer experienced in creating FAQs and email responses for my crypto exchange. The chosen freelancer will be responsible for clarifying product features, assisting in customer navigation, and addressing potential concerns or customer dissatisfaction. Writing content aimed at various audiences, including new users, experienced users, dissatisfied customers, and people with disabilities, is a key element of this job. The ability to write plain language is essential, we don't want any of the content on our website to be over 8th grade reading level
Desired skills and experience:
• Proven experience in content creation for e-commerce websites.
• Excellent understanding of digital products.
• Experience in writing for diverse target audiences.
• Top-notch customer assistance and communication skills.
• Familiarity with accessibility and inclusivity best practices would be considered a plus.
Your role will not only focus on explaining our products but also in positively shaping the customer's experience. Apply if you're talented at making complex ideas understandable and friendly even for less tech-savvy users. A passion for helping people with disabilities is a plus - think about how you would write for someone who cannot see, hear, use their hands, or remember complicated concepts.
The ability to speak and write excellent English is a must!!! If you need to use ChatGPT to help, that is OK.
Desired skills and experience:
• Proven experience in content creation for e-commerce websites.
• Excellent understanding of digital products.
• Experience in writing for diverse target audiences.
• Top-notch customer assistance and communication skills.
• Familiarity with accessibility and inclusivity best practices would be considered a plus.
Your role will not only focus on explaining our products but also in positively shaping the customer's experience. Apply if you're talented at making complex ideas understandable and friendly even for less tech-savvy users. A passion for helping people with disabilities is a plus - think about how you would write for someone who cannot see, hear, use their hands, or remember complicated concepts.
The ability to speak and write excellent English is a must!!! If you need to use ChatGPT to help, that is OK.