Customer Support Email & Reporting
Budget: ₹12,500 – ₹37,500 INR
The day-to-day focus centers on our customer support inbox. You will read each message, craft clear, friendly responses, resolve complaints with a calm tone, and supply accurate product information. To streamline future replies, I also need fresh, well-structured email templates that reflect our brand voice.
Beyond the inbox, a concise report should be submitted at the end of every shift that highlights ticket volume, common issues, and any follow-up actions taken. Internal notes or brief updates to the team are part of the workflow as well, so polished English writing is essential.
Timeliness and attention to detail matter as much as your language skills; messages must be answered within the agreed window and reports delivered on schedule. Familiarity with standard help-desk or email platforms is helpful, though any intuitive tool is fine as long as you maintain accuracy and consistency.
Deliverables
• Prompt, professional replies to all customer support emails
• A living set of reusable email templates
• Shift-end summary reports in clear, actionable prose
• Occasional internal communication updates for the team
I value reliability—if you commit to a timeframe, please stick to it. Let me know your typical availability and the tools you prefer so we can get started swiftly.
Beyond the inbox, a concise report should be submitted at the end of every shift that highlights ticket volume, common issues, and any follow-up actions taken. Internal notes or brief updates to the team are part of the workflow as well, so polished English writing is essential.
Timeliness and attention to detail matter as much as your language skills; messages must be answered within the agreed window and reports delivered on schedule. Familiarity with standard help-desk or email platforms is helpful, though any intuitive tool is fine as long as you maintain accuracy and consistency.
Deliverables
• Prompt, professional replies to all customer support emails
• A living set of reusable email templates
• Shift-end summary reports in clear, actionable prose
• Occasional internal communication updates for the team
I value reliability—if you commit to a timeframe, please stick to it. Let me know your typical availability and the tools you prefer so we can get started swiftly.