Content Writer For Training Course on Customer Service

I want to conduct a 4-hour training session for the call centre advisors of an Insurance company. The call centre advisors are Full-Time Employees of two profiles: (i) those who take calls and (ii) those who engage customers via E-mail / Chat. They need to be able to increase their focus on (i) empathy and (ii) ownership. I need the following (i) a Training Manual (ii) an Instructor Guide, (iii) Ice breakers, (iv) PowerPoint Slides and (iv) a Participant Handout. Please see the details in the attached pdf file for more information. I need this done in 3 days.