Remote Chat Support & Copywriting -- 2
Budget: $15 – $25 USD
I’m looking for a reliable freelancer who can help me handle customer service entirely through online chat while also crafting engaging product copy when needed.
What I need you to do
• Manage incoming chat inquiries: answer questions, resolve simple issues, and escalate anything complex to me.
• Write concise, persuasive product descriptions and short promotional blurbs that match our brand tone.
• Keep a clear log of recurring questions so we can build a future FAQ.
What will make you stand out
• Proven experience in chat-based customer support.
• Strong Indonesian writing skills focused on product copywriting.
• The ability to switch quickly between helping a customer and polishing a catchy product line.
Tools you’ll use
We’ll work inside our existing live-chat dashboard (browser-based) and share copy drafts through Google Docs for easy feedback.
Timeline & collaboration
I’d like to start with a short trial shift so we can both confirm it’s a good fit. If all goes well, this can grow into a steady, home-based role.
What I need you to do
• Manage incoming chat inquiries: answer questions, resolve simple issues, and escalate anything complex to me.
• Write concise, persuasive product descriptions and short promotional blurbs that match our brand tone.
• Keep a clear log of recurring questions so we can build a future FAQ.
What will make you stand out
• Proven experience in chat-based customer support.
• Strong Indonesian writing skills focused on product copywriting.
• The ability to switch quickly between helping a customer and polishing a catchy product line.
Tools you’ll use
We’ll work inside our existing live-chat dashboard (browser-based) and share copy drafts through Google Docs for easy feedback.
Timeline & collaboration
I’d like to start with a short trial shift so we can both confirm it’s a good fit. If all goes well, this can grow into a steady, home-based role.