Travel Agency Support Portal

The goal is to launch a clean, responsive website that puts customer support and inquiries front and center. Visitors should be able to reach us effortlessly—whether that’s through a contact form, a live-chat widget, or a well-structured FAQ—and still enjoy rich, self-service content about travelling.

Content scope
To complement the support tools, the site will host:
• Destination guides
• Travel tips and articles
• Itinerary suggestions

Core requirements
• Intuitive navigation that steers users toward help options first
• A straightforward way for staff to update guides and articles (a CMS such as WordPress, Webflow, or another modern alternative is fine as long as editing is simple)
• Fast load times on mobile and desktop
• Consistent branding that matches our existing logo, colour palette, and tone
• Basic on-page SEO so customers can find answers organically

Acceptance criteria
1. All support channels (contact form, chat, FAQ) are functional and tested.
2. The three content sections above are live with placeholder entries, ready for our team to expand.
3. Pages display correctly on the latest versions of Chrome, Safari, Firefox, and Edge, plus common iOS/Android devices.
4. Editing a guide or article takes no more than three clicks from the dashboard.

When you respond, please focus on your experience building customer-centric websites, especially any travel sector examples.