Customer Service & Beginner Writing Training
Budget: ₹12,500 – ₹37,500 INR
I’m putting together a short, practical programme that does two things at once: sharpens frontline customer-service communication and lays a solid foundation in beginner-level writing.
For the hospitality portion, the focus is squarely on customer service training, zeroing in on real-time, people-first communication skills. I want staff to sound warm and confident on the phone, at the desk, and over email, handling questions smoothly and turning complaints into positive experiences.
On the writing side, the goal is to build core skills—sentence clarity, tone, basic structure—so every message we send feels polished yet personable. Think short lessons paired with quick, hotel-style writing exercises and feedback that people can apply the same day.
Please outline how you would:
• design and deliver the communication-skills sessions (live, video, or blended)
• structure the beginner writing classes and give personalised feedback
• supply takeaway materials or job aids the team can reference afterward
A compact schedule that fits around shift patterns would be ideal. If you already have hospitality case studies or role-play scenarios ready to go, mention them—I value practical, industry-specific examples.
For the hospitality portion, the focus is squarely on customer service training, zeroing in on real-time, people-first communication skills. I want staff to sound warm and confident on the phone, at the desk, and over email, handling questions smoothly and turning complaints into positive experiences.
On the writing side, the goal is to build core skills—sentence clarity, tone, basic structure—so every message we send feels polished yet personable. Think short lessons paired with quick, hotel-style writing exercises and feedback that people can apply the same day.
Please outline how you would:
• design and deliver the communication-skills sessions (live, video, or blended)
• structure the beginner writing classes and give personalised feedback
• supply takeaway materials or job aids the team can reference afterward
A compact schedule that fits around shift patterns would be ideal. If you already have hospitality case studies or role-play scenarios ready to go, mention them—I value practical, industry-specific examples.