Telegram Chat Support Agent
Budget: $15 – $25 USD
I need a reliable freelancer who can jump into our Telegram channel and keep customer questions answered quickly and courteously. Every message you will be handling is a real-time customer query—things like clarifying product features, guiding a buyer through checkout, or solving a simple post-purchase concern.
I’ll provide you with access to the channel, background on our products, and a short onboarding call so you understand the tone we use. From there, your goal is to respond in clear, friendly language that matches our brand voice and keeps response times low. If a question requires information you don’t yet have, you’ll flag it for me and follow up once I supply the answer.
A bilingual skill set in Indonesian and English is a plus because, although most chats arrive in Indonesian, the occasional international customer does appear. Familiarity with Telegram’s desktop and mobile apps will make the workflow easier.
Deliverables I’ll review daily:
• All customer queries acknowledged within a few minutes of arrival.
• Accurate, well-structured answers that resolve or advance the issue.
• A short handover note summarising any conversations still awaiting my input.
If you can maintain a helpful tone, keep the chat queue clear, and communicate smoothly with me when you need support, we’ll have ongoing work for you.
I’ll provide you with access to the channel, background on our products, and a short onboarding call so you understand the tone we use. From there, your goal is to respond in clear, friendly language that matches our brand voice and keeps response times low. If a question requires information you don’t yet have, you’ll flag it for me and follow up once I supply the answer.
A bilingual skill set in Indonesian and English is a plus because, although most chats arrive in Indonesian, the occasional international customer does appear. Familiarity with Telegram’s desktop and mobile apps will make the workflow easier.
Deliverables I’ll review daily:
• All customer queries acknowledged within a few minutes of arrival.
• Accurate, well-structured answers that resolve or advance the issue.
• A short handover note summarising any conversations still awaiting my input.
If you can maintain a helpful tone, keep the chat queue clear, and communicate smoothly with me when you need support, we’ll have ongoing work for you.