Paralegal Client Communication Support

Ongoing litigation brings a steady flow of emails and calls from clients who expect prompt, accurate answers about their cases. I need a detail-oriented paralegal to step in and handle this communication efficiently.

Your core responsibility will be responding to client queries—clarifying case status, requesting missing information, and confirming next steps—while maintaining a professional, empathetic tone. Every exchange must be documented immediately in the matter file so the attorney team can see a clear, time-stamped record of what was discussed.

Success looks like:
• All client questions acknowledged within two business hours and fully answered the same day whenever possible.
• A concise note of each interaction placed in the digital file (we use standard practice-management software; if you are comfortable with Clio or similar tools, that’s a plus).
• Escalation of any legal advice requests or urgent issues to the attorney without delay.

If you have experience balancing multiple matters at once and can keep communication organized and clients reassured, you will fit right in.