Flexible Social Media Chat Support
Budget: $15 – $25 USD
I need a dependable freelancer who can jump into my social-media inboxes and handle all incoming customer messages in real time. The task is purely balas chat for layanan pelanggan, so every response must be friendly, solution-oriented, and aligned with the brand voice I will share with you before we start.
Here’s what the job looks like day-to-day: you log in to the social platforms I designate—mostly Instagram and Facebook for now—and reply to product questions, order updates, compliments, and occasional complaints. When an issue falls outside the prepared FAQ or needs account-level action, you’ll tag me or forward it to the right internal team and then close the loop with the customer once the solution is ready.
I’m offering truly flexible hours as long as the average first-response time stays quick during the windows we agree upon. Solid written Bahasa Indonesia is a must; conversational English is a bonus because some customers switch languages mid-chat.
Deliverable: a daily export of conversation logs (CSV or screenshot) with notes on any escalations, sent before you clock out—simple and trackable.
If you’re confident in social-media etiquette, have a calm customer-service tone, and can commit to timely replies, I’m ready to get you onboarded right away.
Here’s what the job looks like day-to-day: you log in to the social platforms I designate—mostly Instagram and Facebook for now—and reply to product questions, order updates, compliments, and occasional complaints. When an issue falls outside the prepared FAQ or needs account-level action, you’ll tag me or forward it to the right internal team and then close the loop with the customer once the solution is ready.
I’m offering truly flexible hours as long as the average first-response time stays quick during the windows we agree upon. Solid written Bahasa Indonesia is a must; conversational English is a bonus because some customers switch languages mid-chat.
Deliverable: a daily export of conversation logs (CSV or screenshot) with notes on any escalations, sent before you clock out—simple and trackable.
If you’re confident in social-media etiquette, have a calm customer-service tone, and can commit to timely replies, I’m ready to get you onboarded right away.