Facebook Complaints Response Admin
Budget: $15 – $25 USD
I need a reliable admin who can step into my Facebook Page inbox and comment threads, keep an eye out for upset customers, and turn every complaint into a positive experience. You will work directly inside Facebook Business Suite (or the native Page settings if you prefer) to read incoming messages, identify genuine issues, and respond with a calm, solution-oriented tone that fits our brand voice.
The role is focused only on Facebook and only on complaints—no sales pitching, no order tracking, just patient, empathetic troubleshooting. I will provide a brief FAQ and escalation guide so you know exactly when to hand a case off to me and when you can resolve it yourself.
Deliverables I’m looking for:
• All complaints acknowledged within the agreed-upon response window.
• A daily log summarising each case, the action taken, and the customer’s final sentiment.
• Any conversations that require escalation clearly flagged.
If you already have experience using Facebook Page Manager or Business Suite to handle customer care, that’s perfect. Consistent tone, error-free English (or Bahasa Indonesia when suitable), and respect for customer privacy are non-negotiable. Let me know your typical availability and how many complaints you’re comfortable handling per day, and we’ll get started.
The role is focused only on Facebook and only on complaints—no sales pitching, no order tracking, just patient, empathetic troubleshooting. I will provide a brief FAQ and escalation guide so you know exactly when to hand a case off to me and when you can resolve it yourself.
Deliverables I’m looking for:
• All complaints acknowledged within the agreed-upon response window.
• A daily log summarising each case, the action taken, and the customer’s final sentiment.
• Any conversations that require escalation clearly flagged.
If you already have experience using Facebook Page Manager or Business Suite to handle customer care, that’s perfect. Consistent tone, error-free English (or Bahasa Indonesia when suitable), and respect for customer privacy are non-negotiable. Let me know your typical availability and how many complaints you’re comfortable handling per day, and we’ll get started.