Bahasa WhatsApp Support Agent Needed
Budget: $15 – $25 USD
I’m looking for someone who can jump straight into our WhatsApp Business inbox and keep the conversation flowing in clear, friendly Bahasa Indonesia. Your core focus is speed—consistently answering within five minutes—while maintaining a calm, approachable tone.
Scope of the chats
• You will mostly handle order-status inquiries and follow-up confirmations.
• Anything beyond that (for example, deeper technical troubleshooting) can be tagged and escalated to my in-house team; no video or voice calls are ever required.
Day-to-day workflow
Log in during the agreed shift, reply in real time, tag each chat inside our simple CRM, and close the loop with concise, accurate answers. I track response times automatically, so you’ll see immediate feedback on your performance.
Deliverables
• Live text responses throughout each shift
• End-of-day transcript exported to CSV
• One-page summary of common issues and all escalations
Acceptance criteria for a smooth hand-over
After one full week I expect:
• Average reply time under five minutes
• Customer satisfaction notes at or above 90 %
• Complete, correctly tagged CSV transcripts for every day
If quick, precise texting in Bahasa Indonesia is second nature to you, I’d love to hear how soon you can start.
Scope of the chats
• You will mostly handle order-status inquiries and follow-up confirmations.
• Anything beyond that (for example, deeper technical troubleshooting) can be tagged and escalated to my in-house team; no video or voice calls are ever required.
Day-to-day workflow
Log in during the agreed shift, reply in real time, tag each chat inside our simple CRM, and close the loop with concise, accurate answers. I track response times automatically, so you’ll see immediate feedback on your performance.
Deliverables
• Live text responses throughout each shift
• End-of-day transcript exported to CSV
• One-page summary of common issues and all escalations
Acceptance criteria for a smooth hand-over
After one full week I expect:
• Average reply time under five minutes
• Customer satisfaction notes at or above 90 %
• Complete, correctly tagged CSV transcripts for every day
If quick, precise texting in Bahasa Indonesia is second nature to you, I’d love to hear how soon you can start.