Bahasa Speaking WhatsApp Customer Agent

Project Title:
WhatsApp Customer Service Agent for Text-Based Support

Project Description:
I need an experienced WhatsApp customer service agent who can handle incoming and outgoing messages effectively. The role involves responding to customer inquiries through text, primarily dealing with standard customer service queries such as order status, troubleshooting, and follow-up confirmations. A calm, friendly, and professional tone in Bahasa Indonesia is essential.

Key Responsibilities:
• Respond promptly to messages during agreed shifts.
• Handle a variety of customer queries efficiently.
• Use our simple CRM system to tag and manage conversations.
• Escalate complex issues to the in-house team when necessary.
• Provide daily chat transcripts and summaries of common issues.

Deliverables:
• Real-time text responses during shift hours.
• Daily chat transcripts exported to CSV or PDF.
• Summary reports of common issues and escalations.

Requirements:
• Must be fluent in Bahasa Indonesia.
• Experience in WhatsApp customer service or similar roles.
• Excellent written communication skills.