Remote L2 & L3 NOC Techs for Mikrotik Support

Job ID: 40136666

Budget: $15 – $25 USD

Remote NOC Tech for Mikrotik Support

We are seeking experienced L2 remote contractor NOC technician(s) for tech support roles and L3 Engineer(s) to remotely manage and support Mikrotik networks.

The perfect match will be a remote contractor who has worked with Mikrotik as a factory trained tech support agent or a freelancer who has expert level knowledge of Mikrotik routers and switches serving the ISP or WISP environment.

Under a separate post we are also seeking expert Ubiquity wireless ISP NOC techs / engineers.

We are only seeking 9/10 and 10/10 knowledge base applicants with prior experience in L2 customer facing roles and L3 support roles.

Our goal is to partner with top level experts for long-term remote contractor opportunities on a per hour relationship that may convert to fixed salary rate as work load increases.

Work is for USA based clients so strong written and spoken English is required, accent neutral is a bonus.

Hourly wage is flexible depending on experience.

Hours are 24/7 and we are seeking agents in time zones that provide daylight work for you with three shifts starting at 6AM Pacific Time, we also also have second shifts ending at 9PM Pacific time, and we have midnight coverage shift starting at 10PM Pacific time. Shifts do overlap. Current remote contractors are available at least 8 hours per shift and some are available up to 12 hours per shift. Currently we have mix of hourly and salary remote contractors.

Workplace environment is fast faced and fun and positive and goal oriented. We are very well organized so chaos and stress is low. Everyone wants to be here. Our current team is built from top winners all over the world. Parent company is well funded and full payment is always processed on time.

Key Responsibilities: - Network monitoring for performance and security - Troubleshooting issues as they arise - Configuration and setup of RouterBOARD, Cloud Core Router, and hAP Series devices - Maintaining a mix of current configurations and developing new ones as needed Ideal skills and experience: - Strong expertise in Mikrotik devices and configurations - Proven track record in network monitoring and troubleshooting - Familiarity with NOC operations and remote support tools - Ability to adapt to existing configurations and implement new setups

Please provide relevant experience and approach. Looking forward to your bids!