Customer Support and On-Site Technical Assistance for Hospital Equipment (English & Slovenian Speaker)

We are looking for a reliable and service-oriented individual or team to provide customer support and technical assistance for our machines installed in a hospital in Ljubljana, Slovenia. The ideal candidate should have strong communication skills in both English and Slovenian, along with basic technical knowledge to handle on-site troubleshooting and regular maintenance.

Responsibilities:

Provide responsive customer support to the hospital staff regarding the use and troubleshooting of the machines.
Perform routine checks and minor repairs on the machines as required.
Communicate any complex issues to our technical team for further assistance.
Maintain a detailed log of all maintenance activities and customer interactions.
Requirements:

Fluent in both Slovenian and English. Spanish is optional.
Basic technical skills; experience in customer support or technical assistance is a plus.
Proximity to Ljubljana, Slovenia, to facilitate quick response times.
Excellent communication skills and ability to work independently.
Project Duration: This is a long-term engagement as long as the machines remain in operation at the hospital.

Budget: Please provide your hourly rate or a monthly retainer proposal.